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Covid-19 Shipping Times

Covid-19 Shipping Times

Hello Friends, Family and new Customers!

Due to Covid-19 & Combined stimulus checks / tax season, the industry as a whole has two new challenges to overcome.

1. Tax Season and Stimulus checks combined have given the end user much more buying power than usual. This has increased purchases at all dealers and manufacturers beyond their typical supply. Thus demand is outweighing supply and manufacturers are trying their best to cope.

2. Each item is different and we work hard to secure each item for you as quickly as possible, we have increased our inventory to "bridge the gap" between outages.

3. We have also seen our own surge in orders and this is slowing things down, on top of having to check on orders continuously, manufacturers customer service are slower to respond to sometimes not at all. As well a lot of items are on backorder, so there are delays all together in shipping.

4. Backordering is becoming more common at this time. Some are short 7-14 days, some 30-60. At any point beyond that we are generally refunding orders to "allow you to keep your money" until which time we can facilitate the part in a timely manner.

We are happy to continue to supply you with car parts as usual, but we ask for extreme patience and understanding as we try our best to overcome this new temporary challenge. Customer service is trying their best to field all incoming questions as there are now surges in "where is my order" emails and very understandably so. This however is absorbing our time to actually get the job done of delivery and securing your item. 

We again ask for patience on this matter so we can essentially get you the part.

Your Friends @,

HARDmotion Team